StoneCarat.com offers a very transparent and simple 7 Days Return & Replacements policy only in case of wrong product delivered.

Conditions to be eligible for 7 days easy returns Policy:

1. Item(s) must be in their original, unused condition.
2. Replacement for items are subject to inspection and checking by the StoneCarat team.
3. Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy
4. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.
5. Our 7-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for a genuine reason, we'll happily provide you with a 100% full refund or exchange

Once the product is returned under our 7 Day Money Back policy the refund will be credited to your account. You may choose to either make another purchase using the same or get the amount refunded to your bank account.

1. For cash on delivery orders, the refund will be processed to your bank account.

2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).

*not applicable on customised jewellery

To return the product to StoneCarat within 7 days:

1. Call our customer delight team and you will be given a Return Authorization Code, once you let us know the item you would like to return along with your Order No.
2. We will courier you a StoneCarat tamper proof package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed.
3. Secure your jewelry with the original packing materials and certificate in the tamper proof package provided by StoneCarat. Note that once the package is sealed, it cannot be opened unless destroyed.
4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you. Once your returned item is received by StoneCarat, your refund or new item will be processed shortly.

 Cancellation Policy

StoneCarat reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.

 Free Returns

We offer FREE Return Shipping. You'll receive complimentary return shipping on l resizing (only incase if the product shipped to you is of a wrong size), exchanges, or refunds for all products within the 7-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.