Lifetime Exchange & Buy-Back Policy for Diamond Jewellery
We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from StoneCarat, within India. The product along with the original product certificate can be returned or exchanged on the basis of its current market value, with deductions towards making charges & Taxes. Loss of the original product certificate would result in a deduction of Rs.500.
This means your product's current value of metal, diamonds will be determined based on product specifications and the current price listed on our website.
If you received a discount or free gift while making your purchase, we will deduct the discount amount or free gift value, as applicable. You can choose to return the free gift as well. In case, any coupon, discount or promo codes were used during the original purchase, the Buyback / Exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
If the discount was on the gold value or diamond value then the entire discount will be deducted while arriving at the LTE value.
*We offer a lifetime exchange & buy-back guarantee on all purchases made from StoneCarat within India.
In case the exchange value is higher than the value of the old product, the customer will have to pay the difference.
In case the exchanged value is lesser than the value of the old product, the difference will be refunded in case of a 15 Day exchange, but if it’s a Lifetime Exchange then the difference will be held as a credit for future purchase.
The prevailing market value will be determined by the company.
StoneCarat reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.
Lifetime Exchange and Buyback values are calculated excluding the making charges and taxes.
Additional 10% will be deducted from the LTE value if the customer does not have the Invoice.
Lifetime Exchange- Diamond Jewellery
The value of the exchanged product shall be determined after 10% standard deductions on Gold & Diamond current value along with making charges & taxes, will be credited to your account.
Lifetime Buy-Back- Diamond Jewellery
If you choose to return the product, we will deduct only 10% of the Gold & Diamond value along with making charges & taxes. This will be done on a per product basis, in case you are returning multiple products. Refund will be made via online bank transfer within 10 days of receipt of the product.
Jewellery returned showing signs of alteration by anyone other than StoneCarat shall not be accepted for return. Based on our quality inspection, we reserve the
right to change the Buy-Back amount of the product.
Astrological Gemstone/Rashi Ratna-Returns Policy
StoneCarat.com offers a very transparent and simple 7 Days Return & Replacements policy only in case of wrong product delivered
Conditions to be eligible for 7 Days Easy Return Policy:
- Item(s) must be in their original, unused condition.
- Replacement for items are subject to inspection and checking by the StoneCarat team.
- Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy
- Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc
- The 7-Day period starts from the day that you receive your product, as shown by our courier records.
