Shipping & Delivery Policy
Safe, 100% Insured Doorstep Delivery Across India & Worldwide
1. Free Insured Shipping
Every precious gemstone and jewellery piece shipped by REAL RATNAA GEMS is fully insured during transit against loss, theft, or damage. We provide Free Insured Shipping on all prepaid orders across India.
2. Trusted Courier Partners
We partner with premier logistics carriers through Shiprocket, including BlueDart, Delhivery, DTDC, and Xpressbees, ensuring tamper-proof handling and priority air transport.
3. Processing & Delivery Timelines
- Loose Gemstones: Dispatched within 24 to 48 hours of order confirmation.
- Custom Rings & Pendants: Handcrafted and energized within 3 to 5 business days, then dispatched.
- Transit Time: Metro cities: 2-3 working days. Non-metro and regional locations: 4-6 working days.
4. Live Shipment Tracking
As soon as your parcel is dispatched, you will receive an AWB tracking number via SMS and WhatsApp. You can track your shipment in real-time from our website or directly on the courier partner portal.
5. Delivery Security & OTP Verification
Due to the high value of certified gemstones, delivery executives may require OTP verification or customer signature upon handover. Please inspect the outer tamper-evident seal before accepting the parcel.